Pet insurance jargon explained
We know that pet insurance jargon can be a little overwhelming, so we’ve broken down the key terms you should know.
Claim
A claim is when you or your vet contact your pet insurance provider to ask them to pay the sum of money owed to you, under the terms of your insurance policy.
Excess
The excess is the amount of money you must pay toward a claim, for your insurer to make a payment. You’ll be able to find details of this on your policy schedule.
Elective or preventative treatments
Routine care such as worming, flea treatments and neutering procedures. These types of treatments are not typically covered by pet insurance.
Pre-existing condition
A pre-existing condition is any health condition or injury your cat may have had before your pet insurance began.
Premium
A premium is the total cost of your insurance policy, usually you can choose to pay this monthly or pay in full at the start of your policy.
Settlement
This is the amount that your pet insurance provider will pay out for a claim.
Deferment or waiting period
This is a period of time at the start of a policy where illnesses are not covered. This means that if your cat gets an illness, or shows symptoms of an illness, in that time, your policy will not cover any treatment. For example, if your cat shows the first signs of diabetes in the deferment/waiting period, then your policy will never cover diabetes. Some insurers also include injuries in their deferment/waiting period.
Cooling off period
This is a period of time at the start of a policy, or at the renewal of a policy, where a customer can cancel their policy and usually a refund will be provided for any premiums paid for that policy year. Most insurers also allow customers to cancel their insurance at any time.